Note: If an error occurs, continue to complete the sale and the customer should get an email from the National Verifier website within 72 hours to complete the sign-up process. They can later link their ACP to their Xfinity account.

Here’s what the customer will see during the review process:

Customer Review Process

Customer creates Xfinity ID

Next, they’ll complete the ACP form that will be submitted to the National Verifier

The customer will be redirected to the ACP website

Customer will certify their info

Customer will receive notice if they qualify for ACP.

Customer will be redirected back to Xfinity to review their order.