Important IE+ Changes & 5 Year Price Lock Guarantee

Hello Xfinity Agents!

We wanted to inform you of an important update that takes effect starting today.

• Internet Essentials Plus Removed from XOE

To support enhancements to the order entry system and the introduction of a new pricing structure, Internet Essentials Plus has been removed from XOE.
Moving forward, all IE+ orders must be submitted via the call-in method.

• New: 5-Year Price Lock Guarantee

We’re also excited to announce the launch of Comcast’s 5-Year Price Lock Guarantee, which provides consistent pricing across all regions with no contract required. This offer gives your teams a compelling value proposition in a competitive market, helping drive long-term customer satisfaction and loyalty.

With pricing in the cable and internet landscape constantly shifting, this is a powerful tool to help customers lock in a great rate for the next five years. It’s something we encourage you to highlight in every interaction moving forward.

We have added the training materials in the Xfinity Agent Resource folder which you can access via the link below in the purple folder. There are a total of 4 resources. We will start incorporating these into our Wednesday training calls.